FAQ's
- Does Nanaji serve fresh products every day?
Yes, We offer only fresh, tasty, and premium quality nanaji namkeen, nanaji bhujia, fan puff, rusk toast, besan khatai, atta cookies, khari snacks, etc.
- What is the shelf life period of nanaji namkeen bought at your store?
Various products have a different shelf life and are mentioned on the package. In addition, you may also contact us prior to ordering the particular product.
- What are the various payment options available online?
Debit Cards
Credit Cards (Visa/MasterCard/Diners)
Net Banking
- Is there any extra charge for packing and postage?
Yes. It will be the actuals. Enquire us about overseas delivery.
- How soon we receive the orders?
We dispatch the placed orders as stipulated. It depends on the quantity and the distance too. We dispatch orders only after payment. However, please check the availability of the orders.
- What if I search for sweet and it is not found on Nanaji online?
Please call us for further clarifications. We do the best for you.
- How about the payment security on your website?
We assure you that the payment gateway integrated into our website is compliant with Industry standards [PCI] and is verified by the security providers.
- How do contact us regarding any queries?
E-mail us at - nanajifoodindustries@gmail.com
Business Hours: 10 AM - 6 PM
- How do I get started with Nanaji's online?
Ordering online is free and takes a few minutes. Fill in the required information by signing up on our website. You may directly log in with your e-mail id and password, browse and place an order. You have a guest check-in facility too.
- How to edit the account information?
Visit "My Account" and edit your details.
- How do I order online?
- Login into your account
- Select the products you wish to purchase
- Provide shipping address
- Make payment
- You receive acknowledgment and order tracking number
- Is registering my account compulsory?
No, it's not mandatory. You may order through as a guest.
- What to do if I forgot my password?
You can change the password by clicking the Forgot Password option on the login screen.
- May I see my recent orders?
Yes, by clicking 'My orders' on your account page
- How do I track my order?
Log on to My Account. Go to the order section and see the last update of the order status with the consignment number mailed to you.
- When can I expect the delivery?
Within 2-3 business days of order confirmation. For larger cities, it may take 2-5 days. And for overseas, you may expect delivery within 7 days after order confirmation.
- What to do when I find a product missing upon delivery?
This would be a very rare case, as we ensure multiple checking before dispatch. Please check if you have been charged for the missing product given in the invoice bill. If there is any mishap, please call us immediately.
- Why was my banking account not charged?
Your payment may have been declined either due to network failure or insufficient balance in the account. Please get in touch with us.
- May I know about the return policy?
Since we deal with perishable products, we follow a 'No return policy. We are not responsible for any damages that happened during shipping.
- Do you have any offers?
Yes. It changes from time to time or festive season. Please visit our website for the latest updates.
If you have any other questions, Please post your queries at nanajifoodindustries@gmail.com. We would love to answer them.
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